If you accidentally deleted WhatsApp chat history, messages and attachments on Android phones, like Samsung galaxy phones, LG phones, HTC, Lenovo, Motorola, you can get them back. In this article, we will show you different ways to recover deleted WhatsApp data. We will introduce how to get back your recover deleted WhatsApp messages or chat history with the chat app, we will also recommend a more powerful Android data recovery which is easy to use and free to download.

#1. Recover WhatsApp Chat History from recent backups

If you have any backups of WhatsApp chat history, you will be able to recover chat history from your backups. If you deleted any Chat history or messages without backup, you can still recover lost messages, attachments from the WhatsApp automatic backups. It is because WhatsApp automatically makes backups every day at 4 AM (your local time) and stores them on your phone’s internal memory (only given that there is enough free space) or external microSD card of your Android phone. What you will need in order to recover WhatsApp messages is to uninstall the WhatsApp, then reinstall the chat app again. During the installation process, you will be prompted to restore your message history. Simply tap Restore and everything less than seven days old is restored.
whatsapp message restore on android mobile

#2. Recover WhatsApp Chat History from older (less recent) backups

You can follow below instructions to restore WhatsApp messages or chats from a backup:

  1. Uninstall WhatsApp.
  2. Open the WhatsApp database or backup folder. Decide which backup file you want to restore.
  3. Rename that file from “msgstore-YYYY-MM-DD.1.db.crypt7” to “msgstore.db.crypt7”.
  4. Install WhatsApp.
  5. When asked to restore, tap Restore.

You can find the WhatsApp backup files from /sdcard/WhatsApp/Databases folder, you will see that they are saved with names like “msgstore-YYYY-MM-DD.1.db.crypt7”. Note that WhatsApp backup folder may be located in either your phone’s internal memory or external memory.

What are the disadvantages of recovering WhatsApp chat messages from backups?

  • The automatic backup files of your WhatsApp chat history and messages are only valid for 7 days after last saved. Make sure you import your chat history before it expires! You can’t find or restore data from backups that are more than 7 days old.
  • You will lose the newest WhatsApp messages. Current chat history that has not been backed up yet will be lost upon restoration. That is to say you will lose all of the messages that you have sent and received since the backup was created.
  • You can’t restore chat messages if your SD card and/or chat history is corrupted.
  • You can’t restore chat history if you have a different phone number than when you backed up your chats.
  • If you run a manual backup, it will overwrite the most recent automatic backup file.

#3. How to recover recent WhatsApp chat messages without losing newest chat history?

We know that new messages sent/received after a backup, and deleted before the next backup, cannot be restored. If you want to keep a copy of the newest WhatsApp messages, you can create a manual backup from
WhatsApp > Menu Button > Settings > Chat Settings > Backup conversations.

WhatsApp message backup settings samsung galaxy phones

This manual backup file will normally be saved as “msgstore.db.crypt7” in your /sdcard/WhatsApp/Databases folder. Rename this chat backup file to something like “msgstore.db.crypt7.newest” or “msgstore.db.crypt7.current”.

There’s no simple way to merge your new message with your old, recovered messages though.

 

#4. Recover Deleted WhatsApp Chat Messages without any backups

If you just delete some very important chat messages without a backup, how can you get them backup? We recommend this Android data recovery which is easy to use and free to download. Here is how you can recover WhatsApp messages without backup with this Android data recovery.

  1. When you delete WhatsApp chat history by mistake, your messages will actually be saved in your mobile internal memory or SD card until they will be erased completely from your mobile phone storage until you save new files or data on your phone. So do not use your phone for now to prevent new files or data overwriting the deleted files or data.
  2. Install the data recovery software for Android mobiles on your Windows PC.
  3. Use the data recovery to scan your Android mobile phone. It supports up to 2000 Android mobiles, including Samsung mobiles, LG phones, HTC, Motorola, Lenovo, Nexus, ZTE, Huawei, Xiaomi, Blu, or other Android based phones and tablets.
  4. Get back your lost WhatsApp messages, and export them from your mobile phone to computer.

Now download the data recovery for Android mobiles from below, and follow below steps to recover deleted WhatsApp Messages without any backups on Samsung or other Android phones.

Note: This is a desktop software for Windows and Mac, you can’t download it on to your Android phone or other computers.

Step 1. Turn on the USB debugging option on your Android mobile.

Here is the step-by-step guide shows how you can enable USB debugging on Android phones, or if you are an Samsung Galaxy phone users, see how to enable USB debugging on Samsung Galaxy phones.

Step 2. Connect your Android phone to computer via USB

Run Android Data Recovery on your computer. Use your USB data cord to connect up your mobile phone and computer. The data recovery software can automatically detect your cell phone and establish a connection between the data recovery application and your phone.

connect android mobile to pc USB port

Step 3. Analyze your mobile and scan for deleted WhatsApp Messages on Android

The Android data recovery software will now analyze your phone. It will check your Android version, driver support, etc.

Before you allow the Android data recovery program to scan your phone, you have the choice to select what kind of file you like to recover. This is optional, you can leave it to the default, so the data recovery utility will scan all your files and data on the phone.

It is recommended to choose the specific file type you need to recover, in this case it is WhatsApp messages & documents, as this can narrow down and search and save you a lot of time. See below screen capture.
recover whatsapp messages attachments with android data recovery

You can also use this data recovery to recover lost photos, videos, contacts, text messages, call history, music, etc.

Step 4. Recover deleted WhatsApp Chat Messages and documents

Now click Next button at the bottom right corner of the above screen to allow the Android data recovery tool to scan your Samsung smartphone or other Android device connected. This tool can search the lost files and data from your internal memory, and external storage. The result page will be grouped into different categories and you can open each category to preview and found data and recover any items or data to your computer and mobile phone.
recover deleted whatsapp messages attachments on android mobile
You can select the WhatsApp data to recover, the chat messages, photos, videos, attachments. You can select and export any or all of them to your computer. The data recover program is compatible with almost all Samsung smartphones and other Android phones like HTC, Motorola, Sony, Lenovo, Huawei, ZTE, LG. Refer to this guide, if you are using WhatsApp on iPhone: steps to recover whatsApp chats on iPhone. However there’s no simple way to merge your recovered newest message with your old WhatsApp messages.

Want to recover deleted WhatsApp chat messages now? Download the Android data recovery tool below. You can also find more details from this page Android data recovery guide.

Android WhatsApp messages recovery — YouTube video demo

3.10 avg. rating (63% score) - 10 votes

258 thoughts on “Recover Deleted WhatsApp Messages on Android Mobile

  1. Lau Lau

    I have used What’s app once so sorry for my lack of knowledge.
    Will every single what’s app chat be in the back-up file if I uninstall then reinstall? Long story but my what’s app shows I was last in it in November 2016 however my first and last conversation was July 2016. I think November may have been my children playing with my phone but husband seems to think I’m having an affair! Any help to prove I have had one and only one conversation on what’s app would help greatly.

    • Matt

      if you can find old chats in July 2016, but not any chats in November 2016, the latter if any might be deleted. have you used Whatsapp after November 2016?
      if so, the most recent whatsapp backup may not contain the lost chat in November 2016, since a new backup will overwrite previous backup. you can try to install the whatsapp to a new device to confirm. you can also download the above android phone data recovery software to scan your phone, if you are using a compatible device model. the data recovery software can scan and find those deleted data before they are overwritten by new data saved on your phone.

  2. angie

    hi matt
    i have galaxy6 edge and i installed the data recovery software and it scanned my phone but it keeps showing flash recovery package failed
    and i have already enabled the usb debugging

    • Matt

      can you please send us some screenshots through email to illustrate the issue?

  3. Karan

    I can’t find my device model or either the brand, help me out with this.
    Xaiomi
    Mi max

    Thank you.

  4. Madhur Gupta

    hi matt,
    i have installed wondershare dr.fone for android, for recovery of my whatsapp data, but every time program get closed during 33% of scanning at recover stage. my model is LG L90-D410
    Please suggest.

  5. Eman

    hi, i have Samsung note 3 and my phone stopped suddenly then i had to install anew software and i didn’t save any data and when installing the applications,i found that i lost everything on whats app because i skipped the restoration step by mistake. Is there any possible way to get back my chat history and photos? note: i don’t have a memory card.

    • Matt

      you can download the android phone data recovery software on to your computer, and connect your Samsung note to the computer via USB, finally run the recovery software to scan your device see if the lost Whatsapp chat history can still be found.

  6. Mikael

    I would like to recover some whatsup messages from my Samsung J700F ( Android 6), it’s not rooted, my questions are below:
    – is the phone model It’s suppoted by your Rooting application?
    – what do you suggest from me as solution? to buy the rooting application and data recovery also?

    Thanks in advance

    • Matt

      we have tested this recovery tool to be working with Samsung SM-J700F that is running on Android 5.1.1. you can download and try the data recovery trial version see if any luck. the data recovery has the built-in rooting utility, so you do not need to buy them both.

  7. maha

    i can’t find my samsung j1 ace phone option

  8. Karabo

    Hi matt

    I accidentally deleted my unbacked up WhatsApp text. I tried retrieving it with the application but it my phone doesn’t appear. I’m using samsung j1 ace.

    Please help

    • Matt

      do you mean your phone can’t be found by the android phone data recovery program on your computer? Can you access the phone’s storage from PC through USB connection?

  9. Himanshu

    I have lost my phone 1 Year ago but. I have taken the same number so how can I get my 1 year old chats on whatsapp my other phone, please help

    • Acktif

      I have the same problem. In September my Samsung Phone blew up. I have a new phone using the same mobile phone number but desperately need to find a couple of messages from May 2016. Is there anyway I can recover the unbacked up whats ap messages ?

      I dıd not see an answer to Himashu’s question so I am not very hopeful

  10. Amar Srivastava

    Hi,

    I am in big problem, i deleted my whats app chat which and its too important for me i am using Samsung O5 phone.

    Please advise

    • Matt

      was the whatsapp data deleted recently or long time ago? can you pls provide us the specific phone model number?

      • Latoya stevens

        It was deleted today

  11. Rahul

    Hi,
    How to backup one plus one android mobile on what’s up chat. If it is possible. Actually it is secret chat end to end user how to possible. Plz help

  12. Amit

    hi matt..
    i have lost my phone 1 year ago but i have taken the same number so how can i get my old chats on whatsap . Is there any possibilities to get them back? I dont have the same phone but i have the same number and google drive doest have backup for this so what to do ?pls tell me its very urgent

  13. rebecca

    Hello
    I need some help regarding my Xperia z1 compact…. i forgot the pin to enter the phone and was usable to access it for a few days, when I finally got in to it this morning everything was working fine and all my details, contacts, pictures everything were on the phone. Once i got home and it connected to WIFI it seemed to reboot itself and went back to factory settings somehow. I hadn’t even used it i just took it from my bag and it was installing updates and the next thing asked me to input language and setup etc and it’s lost everything. Numbers, pictures, videos, whatsapp. Can anyone help with this?? Is it possible to get anything back?
    I’ve installed the dr.fone app but it only seems to retrieve whatever is on the phone now (which still isn’t much just default stuff) the phone is set up for debugging but i’ve no idea what to do now… or if i’m just wasting my time.
    Can anyone help?
    Thanks

    • Matt

      sorry to hear about the data loss on the phone. have you enabled the advanced mode prior to scanning your phone using dr. fone? the advanced scanning mode is more powerful in finding and recovering lost data. you should give it a shot if not yet.
      Also do you have a SD card installed on the phone?

      • Anna

        Hello there, i cleared my misc files on my phone, so all those media were lost. I have never backed them up. How can i bring all those photo back?

  14. KARINA

    Hi, my phone was stolen. I replaced my sim – sim swop. Is there a way I can download whatsapp on my pc and recover all my whatsapp messages without my phone?

  15. Anas

    Hi,
    I would like to see my wife’s whatsapp chat history which had been deleted from her phone, no backups, & she had deleted everything from the file manager too, please help me

    • Matt

      when no backups of WhatsApp created before, you can try the 4th WhatsApp data recovery method in above article. basically you need to download an Android mobile phone data recovery software on to your PC, connect the Android phone to PC via USB, then run the recovery software on computer and allow it to scan the attached mobile phone for WhatsApp chat history. if the free trial version can find the deleted WhatsApp messages and chat history, you can go to buy and register the software to get full version, thus export WhatsApp chat history from phone to PC.

  16. Idaa

    Hi . I have not open my WhatsApp for a few month because my phone is broken .Now I got a new one and I installed WhatsApp using the same number but I lost all my group and chat .so I tried to open my old phone and installed WhatsApp to get all the old messages but the problem is when I restore the backup , it shows the last year messages and group and I want the latest one . so what can I do to get the latest group and messages ?

    • Matt

      you can download the Android phone data recovery software on to a PC or Mac, then enable USB debugging on the old phone and connect it to your computer via USB, run the recovery software to scan your old phone see if any of the WhatsApp chats you like to get back can be found or not. Generally speaking you should be able to recover recently deleted files and data from phone before they are overwritten by new data.

  17. Tharmarajan

    I have mistake delete my whatsapp account my whatsapp group delete how to recovery groups my whatsapp account please help me

    • Matt

      you can refer to the 4th WhatsApp recovery method as specified in above post to scan your phone and recover WhatsApp data from phone to computer. if the deleted WhatsApp chat history has not been overwritten by new data saved on the phone, you still have the chance to get them back.

  18. Suryansh

    Hi Matt,
    I have a 1 year old One Plus One & can u tell me a way how i can get a log of my daily chats and whatsapp calls for the last one year period. Me being a tech novice, i request you to help me with a step by step guide to get the chat records for each of the previous 365 days. Thanking you in advance for this immense help.
    Suryansh,
    India.

    • Matt

      do you have any backups created before? If not, you can download the above Android phone data recovery software on to your computer, connect up your phone to computer via USB, then run the recovery software to scan your phone see if any or all WeChat chat history can be found. You can preview the WhatsApp messages and attached image files after the scanning. however if you need to extract these WhatsApp data from your mobile phone to computer, you need to buy the full version.

      • Jay

        I changed my number around 5 months ago, hence all my chats from previous number got deleted. Now i see the need of recovering a few chats from my previous number. What are the chances of recovering year old chats from my previous number using the sofware, since the data has been overwritten by the new number.
        Please help, it’s urgent.
        P.s. I’m still using the same phone with huge internal memory.

        • Matt

          as long as the deleted data has not been overwritten by new files and documents saved on the phone, you should be able to get them back. you can download the free trial version on to your computer and run it to scan your phone see if any of those deleted Whatsapp chats can still be found.

  19. MHY

    Matt,

    I can’t seem to find my backup up files for whatsapp. I reinstalled whatsapp and restored my files the first time without problems. a few minutes after I removed it and reinstalled it again, it didn’t prompt me to restore from my local storage so i continued without restoring (I don’t restore on cloud). After that i did a manual back up (with all empty chats as there was nothing that was restored). Now the only file i can find inside my database folder is the newly backed up file that doesn’t have any messages, while the past files that were suppose to be automatically backed up over the past 7 days are not anywhere to be found.

    Any idea what I can do to restore my previous chats and messages?

    Rgrds,
    MHY

    • Matt

      previous WhatsApp backup might have been overwritten by the manual backup. you can try the 4th whatsapp recovery method above to download and use the android phone recovery software to scan your phone’s storage and retrieve deleted WhatsApp chat history without any backups. this method however does not work with all android phone models. also if any whatsApp data has been overwritten by new files saved on the phone, you can’t get them back. Taking new pictures, recording videos, installing apps, downloading files, and many other activities on the phone can cause file overwriting. so try your luck.

    • Distressed

      Hello
      I face the same issue. I researched and tried to read up on various methods to restore my whatsapp messages, however none of those methods have worked.
      I accidentally cleared all my phone data in an attempt to create more memory, however I lost all my whatsapp messages. I followed the installing and uninstalling process and was shown my last backup to be of 30th June 2016 and was asked if I’d like to restore it or not. However, when I did go to restore it it would not let me, citing the reason of wi-fi connectivity issues when in reality there was no such issue and the wi-fi was working perfectly fine. After unsuccessfully trying to restore the backup, I clicked “skip” and literally started all over again.
      To add to this, I did not have any backup stored on google drive. The only backup made regularly was the local backup at 2am every night.
      Hence, this time to be on the safe side I created a manual backup of the current messages and also connected google drive to backup my whatsapp messages. However, coming across the whatsapp database folder on my pc which decided to show up today and not yesterday, the only backup I can view is the one I made after losing all my messages. I have read about other people still being able to VIEW older backups despite having recently backed up their messages after suffering data loss, but I can only view this one.
      My only hope to restore some of my lost messages would be to recover the 30th June backup which I am not able to view at all. If not that, then at least the files which were supposed to have been locally backed up by whatsapp at 2am over the past 7 days (even that is not to be seen anywhere)
      Can you please help me.

      Regards
      Distressed Whatsapp User

      • Distressed

        Also, I did utilse the last option of the recovery program- that has also failed to work and only displays the messages of my current backup. Is there any possible way of accessing the 30th June Backup?

  20. sandeep sharma

    ginoee android Mobile whatsapp chat messages old history not found simple posses for it finding deleted old chat messages

    • Matt

      what’s your phone model number? can you please elaborate the issue with a bit more details?

  21. swesh

    can we recover without using registered version

    • Matt

      It depends on how much data you like to retrieve. Sometimes if you only want to find certain messages received via WhatsApp, you can use the free trial version to scan the phone, then find and preview the found Whatsapp messages, you can then take screenshots to save them, other than recovering all Whatsapp chat history in a batch mode which is only available in the registered version.

  22. Nola

    Hi Matt,

    Follow up to my previous question a few minutes ago that’s still waiting approval.
    Am realizing that the file size is much too small to contain anything. It’s 4.75 mb, therefore it couldn’t possibly contain the files I need and the others aren’t much larger and it’s abt 6 of them. My phone storage’s whatsApp files are empty, just occupying the stupid folder. Where are they, what do I do?

    Nola

    • Matt

      If your previous backups don’t have the information you need to restore. You can try the option 4 as mentioned in above post. This solution can scan your phone’s storage and SD card if any for the deleted WhatsApp data. When the WhatsApp files and messages deleted from your phone, you can’t find them from the Whatsapp folders, as they have been marked deletion, they become unreadable and invisible using regular file explorers. the above Android phone data recovery is able to find and extract those deleted Whatsapp data from the phone to computer before the data being overwritten by new data saved on the phone. generally speaking you will have much higher chance to get back those recently deleted data, as data deleted long ago could have already been overwritten. Also we have not tested the Android phone recovery with your phone model, so we are unsure whether it will work or not. You can download the free trial version on to your computer and give it a shot. Several Blu phones we have tested to be compatible include the Blu STUDIO 6.0 HD running on Android 4.3, 4.2.2, Blu STUDIO on Android 2.3.5, 4.2.1, 4.4.2, 4.1.2, 4.2.2, Blu advance on Android 4.2.2, Blu Dash, Blu Life, Blu Neo on Android 4.4.2, Blu Star, etc. The phone recovery will root your phone in order to get the root user access to your device so as to recover as much data as possible. If it fails to root the phone, you can use a third party tool to root the phone first.

  23. Nola

    Hi Matt,

    I pray am not too late. I read the article option 4 where I need to recover old WhatsApp data but am still unsure whether I would qualify.

    My earliest file under SD card database is June 8, 2016. I need to recover files from 2015 as well that got ‘deleted on June 14, 2016. What happened was that my phone kept prompting me that my internal storage was running low. With this prompt I would still try to access WhatsApp but kept getting the option to restore or not to restore. It seems the last attempt I accidently hit donot restore, am still not sure that was my selection, but maybe. So now all my msgs from 2015 to that point got wiped.

    Today I deleted and reinstalled whatsapp hoping to recover all from Google drive and whatever else. But it appears that Google drive only stored the most recent. I saw it had only 208 mb which was impossible due to the tonne of msgs I would have received and kept for good reasons others I would have deleted. So obviously Google drive doesn’t have what I need. My questions are:

    1. Is the earliest file june 8, 2016 on sd card database indicative of files from 2015 when I got the phone up to that point or merely recent files up to that point?

    2. Can I also restore the whatsapp call log that I also retained for good reasons. Am so depressed. I hope u can help. I have a stupid Blu studio plus x- not even a year old.

    3. Can I restore all my kept WhatsApp files, calls, recordings, media up to the point they got deletd. Whilst it would be nice to get back all up to today, I would be quite content with up to the point of deletion.

    Help!

  24. kushan

    Hi,
    Is there any way to retrive 2 years WhatsApp chat from a phone which was not in use for long time? WhatsApp was deleted from that phone.

    • Matt

      Yes. it is possible if the deleted WhatsApp chat history was not overwritten by new data saved on the phone. If the WhatsApp app and its data was deleted from your phone, later you saved a lot of new data on the phone, the chance to get them back is slim.
      You do not need to install WhatsApp on the phone in order to recover deleted WhatsApp messages and data from the phone. You can download the mobile phone data recovery software on to your PC or Mac, then connect up your phone to computer via USB, run the recovery software to scan your phone’s internal storage for those lost WhatsApp data.

  25. Janaki Raman

    Hi Matt,
    I have Samsung galaxy pocket neo gt-s5312.this my first mobile started to use whatsapp.one year before I make factory restore. That time I miss all my messages. Again I used it as a new phone. I installed whatsapp again. I used 5 month then I changed ma mobile. Still I have the old one(not using) but I need ma old deleted msgs.what is the solution to get back the old deleted msgs. its very important for me.pls help me….

    • Matt

      Do you mean to get back deleted Whatsapp messages from Samsung Galaxy gt-s5312? You can download above Android phone recovery software on to your PC or Mac, then connect up your phone to computer via USB and run the data recovery software to scan your phone see if any Whatsapp chat history can be retrieved. GT-s5312 is a supported model. However since the data was deleted long time ago, the chance to get them back is slim.

  26. Murtuza

    Hi Matt,
    i am using samsung galaxy S3 android version JELLY BEAN i.e 4.3, but when i connect my phone with USB cable with my PC…and after getting scan of device a message pop up on my pc screen i.e (IF THE OS VERSION IS 4.2.2 OR ABOVE, PLEASE AUTHORIZE YOUR PC VIA YOUR DEVICE AS BELOW), but my question is that my android version is 4.3, than when cant i recover my whatsapp messages.

    • Matt

      the data recovery software on PC requires you to authorize the scanning of phone’s internal storage from PC. when you see this messages on PC screen, double check your mobile phone screen see if a pop-up dialogue shows up, if you see an authorization prompt on mobile phone screen, choose authorize or confirm so the recovery software on PC can proceed to scan your phone and recover data from phone to PC.

  27. money

    Hi I m money my phone name is intex aquaspeed how can I get deleted chat of whatsapp about 40days old

    • Matt

      You can download the Android phone data recovery software from above guide (the Whatsapp recovery without backup section) on to your PC or Mac computer, then connect up your phone to computer via USB, run the data recovery program on computer to scan your phone for the WhatsApp chats see if any luck.
      The current version of this recovery software has been tested to be compatible with Intex models like Aqua, Active, Cloud, which is running Android 4.0.3, 4.0.4 , 4.1.1, 4.2.2, 4.4.2, etc.

  28. shivakumar

    hii matt

    buddy i just wana tap one of my gals whatsapp msg cn you help out vit dis plss

    • Matt

      Hi, can you please elaborate the issue?

  29. Dhirendra Umat

    Hi I am using my Gionee p4. In which I installed my what’s app and by mistake I forgot to click on restore option..
    After that I try to get my important chats by reinstall what’s but I don’t get..
    The chats are 5 months old… Plz help me..
    Waiting for reply…

    • Matt

      WhatsApp offers the chance only once for users to restore chats backup. If you skipped it or ignored it, you will not be able to restore it another time.
      If your WhatsApp chats were stored on your current mobile phone, you can download the Android phone recovery software from above guide on to your computer, then connect up your phone to computer and run the data recovery software to scan your phone see if those deleted WhatsApp chats and messages can still be found. Note that if the free trial version of the Android phone data recovery can find your deleted WhatsApp messages during the scan, you will still need to buy the full version in order to recover those deleted WhatsApp messages to computer. The trial version allows users to scan and preview deleted WhatsApp messages, but not able to recover them.

      • Rafi

        hi. once I recover the whatsapp messages to my computer, what then? how do I open them? or, how do I transfer them to my new phone? all I see are some folders and files with an additional html file called whatsapp.html and that opens up to just a page that says #content .. what do I do next? I cannot figure out how to view the whatsapp messages I recovered

        • Matt

          the recovered Whatsapp messages will be saved to PC or Mac computer as HTML and CSV files. you can only view the recovered Whatsapp chat history using a software on your computer, you can’t import them from computer to Whatsapp on mobile phone. to view recovered whatsapp messages, you can simply use a web browser, like IE, Edge, Firefox, Chrome, Safari, to open the whatsapp.html file.
          whatsapp attached media files will be saved to separate folder, you will need to open and view them using other software on your PC. for example, you can use a media player to play the Whatsapp videos recovered.

  30. Zaed Abdulwali

    Dear Matt,

    I want to recover some pictures from my android after factory reset.
    Is there a free program can help me do that?
    Thanks for your cooperation in advance.

  31. daksh

    Hey I m using galaxy grand prime and samsung a5 I want to recover whatsapp lost and deleted chat history all I don’t have any backup file. I tried installing and uninstalling many times but not recovered. Pls suggest me how can I get back

    • Matt

      If you have not created any backup by yourself, you can restore Whatsapp chat history by uninstall & reinstall. This method however can only restore chats from the last 7 days. A better way is to download the above Android phone recovery software on to your computer, use it to scan your phone’s internal storage and recover Whatsapp data from phone to your computer. However deleted data that has been overwritten by new data can’t be recovered. In this case, since you have reinstalled the WhatsApp many time, I am afraid some deleted Whatsapp messages might have already been overwritten. You can try your luck see if any deleted data can still be found if the data is very important to you.

  32. vaishak

    can i recover database deleted 6months ago using data recovery softwares??

  33. Srishti

    Hi Matt…
    Actualy I want to read my husbnd’s deleted whatsup messages..is it possible..

    • Matt

      There are different ways to recover whatsApp messages as stated in the above article. If the messages were deleted recently without any backups and you have access to the phone, you can download the above mobile phone data recovery software to scan the phone’s storage. If the deleted whatsup messages were not overwritten by new data, you should be able to find them in the scanning process.

  34. Malar

    I am using samsung mobile. The model number and andriod version is as folows GT-S7582 and 4.2.2.
    I want to recover the deleted whatsapp chat history to a specifc number from 1-6-2015(DD/MM/YYYY) to 30-11-2015. Is it possible? tried with trail version. As it asked for root, i didn’t proceed further. I had a backup of 06-11-2015. I tried with this backup. ut i could not see any history to that number since it was deleted i think so.

    I really want a complete deleted whatsapp chat history of a specific number. Because that person was recently died.I really want to read those deleted messages. Please help me out.

    • Matt

      This android phone recovery software has been tested with Galaxy GT-S7582 and GT-S7582L which is running on Android version like 4.2.2, 4.0.4, 4.2.2, 4.4.4, 5, 5.0.1. Sometimes, due to the users’ configuration and settings on either the phone and computer, the Android recovery software may not work properly. You can firstly take a look at this troubleshooting page see if any help.
      The android mobile phone recovery software will try to root the phone before scanning it and recover data. After that it will remove root from the phone automatically. If it failed to get root access, can’t proceed and you will be prompted to root the phone using third party software. If you like to try your luck, we have found several third party tools to root Android here.
      Please note that, rooting your phone may void its warranty, also it does not mean you will be able to recover deleted data 100% even if your phone is rooted. Another important thing is when you choose a rooting solution, try to use a rooting software on computer, other than a rooting app on the phone, so as to avoid data overwriting. When the deleted data has been overwritten by new data, the Android recovery program can not get them back. Also since of your WhatsApp messages were deleted long ago, about 6 months ago, some of them maybe already overwritten by new data saved on the phone, the chance to get them back becomes slim.

  35. Tessa

    I have an Sony expiria C3 compact, and I’ve been trying to recover some messages from about 3 weeks ago, the things above didn’t really work… Is there something I can do?? Please help!!

    • Matt

      Can you see any error message when following the 4th method to scan your phone and recover data?

  36. Arun Victor

    Hi I have lost my whats app data can i retrieve? How i can retrieve can u help me out getting past history which i needed for 5 month back history of Whats app.

    • Matt

      If you have created backups of WhatsApp chats before, you can refer to method #2 and # above to restore the WhatsApp data from backups.
      Otherwise you can download the above Android phone data recovery software on to your PC or Mac computer, use it to scan the phone see if any WhatsApp chats and files can still be found. Since your chat history in WhatsApp were deleted 5 month ago, the chance of recovering lost data from phone’s internal storage or external storage (like SD cards) might be slim especially when you have been using the phone a lot afterwards. The bottom line is when deleted data on the phone has been overwritten by new data saved on the phone, you can’t use the above solution to get them backup. As a result you should try to get back the lost data as soon as possible, and before that you should minimize the use of the phone. Anyway when there is a small possibility to get the valuable data, it still worth a try.

  37. rahul

    I am using samsung sm-g7102 wherein I had recovered all other file formats , but when I scan for whatsapp attachments after showing 170 attachments wondershare freezes every time.
    I had restarted both
    Updated usb drivers
    Disabled antivirus still no go

    • Matt

      have you tried to select only “WhatsApp & attachments” before scan the phone?
      You can also try to pause the scanning before it reaches 170 and recover those Whatsapp attachments, so you can at least recover part of the WhatsApp files.

  38. Sanjay

    Hi,

    my samsung note 5 screen broke n had to send to the samsung service centre where they replaced the screen and at the same time did the factory reset. all my datas were wiped out . how do irecover them like whatsapp chats n so on?also my pics.

    • Matt

      You can download the above mobile phone recovery software, use it to scan your phone see if any lost data can be found. it may or may not work depending on how they reset the phone. if it was a hard reset, you lost the data completely unless you have backups on a external storage.

  39. Orlando

    I trying to recover the message from the last month using this program for my S5, but barely get to the 30% of analysis and dont show me revovery results. How can i fix it ?

    • Matt

      sorry for the inconvenience caused. the mobile phone data recovery software will need to complete the analysis process before it can scan your phone for the lost data. It may not work for all Galaxy S5 phones. Many reasons can prevent it from working properly. You can refer to this troubleshooting page see if any help. If still no luck, you can submit the log files to us, our technician can then look into this issue and improve the performance of this software in future upgrade.

  40. Jesslopez

    Contacts.email.data

  41. saranya

    can i retrieve deleted messages from internal storage an year old

    • Matt

      You can recover deleted data before they are overwritten by new data saved on to the phone. Sometimes we can recover deleted messages from internal storage of our mobile phones that were deleted one year ago, but not those recently deleted data. There is no guarantee what data can be retrieved for 100%, but you can give it a shot.

  42. khalidbhotral

    thank you

  43. ruchi

    HI, my cell phone fell down yesterday and got disassembled. When i assembled it and went to my whatsapp application it was not there on my call, little to realize that a few applications were not on my phone. when i went to playstore for whatsapp, it asked to reinstall. when i accepted it, it asked me to restore messages or skip and i chose the option of restore. on completion of installing when i went to whatsapp, i saw that i had only a selected messages from certain contacts saved. I went to google to find out how to restore old messages and they said i have to uninstall and install, which i followed. However i did not get the option of restoring or skipping for which i kept waiting. Once the installation was done i did not have a single conversation left. i desperately need the chat history. Kindly help.

    • Matt

      It seems you do not have full manual backup of the Whatsapp chats, otherwise you should be able to restore them when you uninstall/reinstall the app.
      you can try to download the above mobile phone data recovery software (mentioned in method #4 in the post) on to your computer, connect your phone to computer through USB, and use it to scan your phone see if any Whatsapp messages can be found in scanning process. You will be able to restore any chat history found in the scan from your cell phone to computer.

  44. rahul

    heyy,,hello..
    i just deleted my whtsapp all chat and than i deleted whtsapp folder in phone memory..thn i formatted my phone.
    and i dont want my chat would be recoverable…so is it any possibility that sm1 take my phone and use any softwate to restore my whtsapp message..?
    how can i completly delete my whtsapp chat..so no 1 can restore my whtsapp msg..?

  45. vimal kumar

    how can my chat history my phone retrieved new user?

  46. vimal kumar

    Hi Matt

    I am wanting to sell my micromax canavas to get a new phone. How can i prevent my whatsapp chat history from being retrieved by the new user? Please email me as i have confidential client information that was discussed.but email mistake iam typing sorry

  47. vimal kumar

    Hi Matt

    I am wanting to sell my micromax canavas to get a new phone. How can i prevent my whatsapp chat history from being retrieved by the new user? Please email me as i have confidential client information that was discussed.

  48. Sueza

    So my question now is,since the backup is of 23 Oct(assuming today is 30 Oct),does that mean that the messages before the backup(22 Oct and older) is all gone??

  49. Sueza

    Hi,i need help..
    So i factory resetted my phone on 18 Oct 02 00(Before Whatsapp backup at 4am daily)
    is there any chance i can recover those messages??
    Will i only be able to recover all of the deleted messages or those that are 7 days old or less??
    Using a Samsung Galaxy s4
    any help is appreciated,thanks a bunch

    PS. I have yet to use my phone ever since the reset

    • Matt

      factory reset on the phone may not automatically erase data on your SD card if any. If you have backed up Whatsapp to MicroSD card or any other external storage, you can restore whatsapp from previous backups.
      The Whatsapp messages from Whatsapp server can only help you get back chat history in most recent seven days.
      The last method to retrieve data from mobile phone without any backup may not work well after you performed factory reset on the Android device. The chance becomes slim. However this phone recovery software can also retrieve deleted data from SD cards, if you have any whatsapp data saved in SD card that has not been overwritten, you may get them back using this program.

      • Sueza

        helped me alot.Thanks Matt
        1 more question:
        My last conversation was on 18 October, meaning i didn’t send nor receive any messages afterwards. So let’s assume today is 30 October, will i be able to recover the messages ever since 23 Oct(since the backup keeps messages 7 days old) or will i be able to get the messages since 18 October??

        • Matt

          you are welcome.
          it should be 23 Oct, as Whatsapp make daily automatic backups around 3am to 4am each day.

          • Sueza

            So if the backup is as of 23 Oct,does that mean all messages before 23 Oct is gone- Messages from 22 Oct and earlier?

  50. vickie

    Hi There I have a Samsung S5 and my device was reset and I lost all my whatsup messages. Will the above guide work?

    • Matt

      there are four different ways to restore Whatsup messages on Android phones above.
      The method #1 will work for your Samsung galaxy S5 which was reset. As this method will restore Whatsapp data from backups saved on Whatsapp server, not your mobile phone.
      The 2nd and 3rd method however requires you have a local backup of the data on the phone, your SD card, computer or other external storage.
      The last method may or may not work for your phone, you can download the recovery software on to your computer, then connect your phone to computer and use it to scan your phone, see if your whatsup messages can be found or not. When deleted data has been overwritten, you cannot use this tool to retrieve them.

  51. JAYENDRA.D.PUROHIT

    I WANT TO SEE THE DELETED WHATSAPP MESSAGES OF MY MOBILE NO.09979897525 FROM JULY-2015 TO AUGUST-2015.I HAVE NOT BACKUPED THEM.
    THANKS

    • Matt

      You need to download the mobile phone data recovery software on to your PC or Mac, then connect up your phone through USB to computer and run this recovery software to scan your phone for deleted Whatsapp messages that have not been backed up. Since your Whatsapp chats were deleted for couple of months, you should recover them as soon as possible. When the deleted data being overwritten by new data saved on the phone, you will lost them forever.

  52. smita singh

    Actually I deleted the chat of my one WhatsApp contact before a 2months now I need to recover the chat of that contact which is very very important please email me the suggestion how do I recover the chat…

  53. Angela

    Hi Matt!
    Could the app work on my Tecno P5 considering I Lost my backed up messages after my memory card got corrupted. And if not, is there any other alternative to regain my thread…?

    • Matt

      it should work. Based on our test, it works with TECNO N7, N9, H3, etc. You can download the above Android phone recovery software, then use it to scan your phone and recover data from it.

  54. Jeswin George

    Hi,
    i had to hard reset my samsung galaxy s3 because of boot looping. i was wondering if at all is there a way to recover the whatsapp chat history ( which is very important to me ). the problem is i had the backup on my internal storage. and in order to avoid overwriting of data i havent installed whatsapp until now. so pls suggest me a way to figure out how to recover the chats

    • Matt

      Hi,
      if you have performed hard reset, I am afraid this Android data recovery software can’t help you retrieve data from the phone. As of now, the current version of the data recovery software can only recover files and data deleted in the factory data reset, deleted manually by mistake, deleted by virus, etc.
      If you have manual backups of WhatsApp messages, you can refer to this guide to restore WhatsApp chat history from backups on Android phones.

  55. Sam

    If i am deleting particular chat messages and whatsapp Database file on Daily Basis is it possible next day auto Backup of whatsapp 3 am in that Database file that chat message will show which i have deleted

    • Matt

      the auto backup of Whatsapp should not save those chat history or messages you have deleted.

      • Sam

        should not save, means its not confirm sir right it may save that deleted chat message in last auto backup ( Database )

  56. Vimaan S

    Am using htc android

  57. Vimaan S

    Hi, pl guide me. Its urgent. I accidently deleted watsapp chat with a friend and blocked her contact by mistake. Can i recover the chat history of about six months with her? Am using htc

    • Matt

      You can download the above Android phone recovery software on to a computer, connect up your HTC Android phone to computer via USB, then run the data recovery software to scan your phone and recover the deleted Whatsapp chats and other data from it. You can refer to this step-by-step guide to recover deleted photos from HTC phones. it is similar with whatsapp recovery from HTC phone.

  58. Jacob

    Hi,

    I had cleared my whatsapp data after my internal memory was showing insufficient space after which i was told to reinstall whatsapp before which i did not create a back up. However i did this on monday 28th sep but after i was asked to restore chat files, the auto back up which gets created evry day at 4am was only created till friday 25th n no back up was created for 26th n 27th which deleted all the chats fo those 2 dys.. Any solution?

    • Matt

      we have listed four different ways you can recover lost whatsapp chats and history in above guide. You can try the last method. you need to download the phone data recovery software on to a computer, then connect up your phone to computer via USB, use the data recovery to scan your phone and recover data from it.

  59. Sara

    Hi,

    please advice how to get back the contact once deleted and blocked from whats up.

  60. aakash

    can i restor mesg with a backup of another acout with my whatsup…i hav the backkup of that acout.so is it posibl to restor mesg of that acout to my phn with backup of that acout

    • Matt

      You may try method #2 and #4 as specified in above post.
      The second method should be able to help restore Whatsapp message backup from one account to another. We have not tried it across different Whatsapp accounts or phone numbers yet. If you like to try, do it at your own risk.
      The forth method is to scan your mobile phone storage, find and export deleted Whatsapp chats and messages from Android phone to computer as HTML file, so you can view your Whatsapp history on computer using a web browser. It however does not restore the chats to your phone.

  61. Jeremy

    Hello. I am using an iphone 5s and accidentally deleted my whatsapp . I have i cloud backup but was from like 2 years ago and would not like that . I also did not have enough space on my phone so the auto back up did not work for me . I tried using dr fone but when i scanned my phone for ios device it did not work and said : “No relevant data found ” Please help me

    • Matt

      Can you scan and find other data from your iPhone, like contacts, messages? If so, the deleted whatsapp chats might have already been overwritten on the phone. You need to use this data recovery software to scan iCloud backup files on Apple server or iTunes backup files on your computer.

  62. prince

    Scan Analysing device 90% but it does not increase why

    • Matt

      What’s your specific phone model number and android version please?
      You can try to restart the phone data recovery software on your computer, then disconnect and reconnect your mobile phone to computer, and try to scan your phone again see if any update.
      If the error persists, the data recovery software might not support your phone natively. there are so many android devices with different hardware and software configurations and parameters, the software is under constant development and update, but still it can not work with all of them. In such case, a workaround would be unlock the phone through rooting.

  63. prince

    Analysing device 90% but it does not increase why

  64. Amares

    Hi there, im using samsung s4, and just had a master reset for it,
    unfortunately i’ve lost my whatsapp messages, could you please help on how to restore it back?

    • Matt

      Hi,
      You can find four different ways to restore deleted whatsapp messages on Android from above article, each has its own advantages and disadvantages. The first method is the easiest, however it can only retrieve whatsapp conversations in the last 7 days; the second and third methods can help you recover more whatsapp chat history, however they require earlier backups created and not very easy to follow; the fourth method is easy to use and can recover both old and recent chats history, but you need to download the data recovery onto your computer, and use it to scan your phone for data retrieval. …

  65. Thiago

    Hello, is possible to recovery whatsapp msg from different number? or must be same number on device with factory reset?

    I tried this software without success.. only appears some strange msgs, but its a new number instead old one.

    • Matt

      Hello,
      The recovery software will scan your phone’s internal and external storage to retrieve those deleted data, including WhatsApp data. It does not matter which phone number you use on the phone, as the whatsapp data will saved in your phone’s storage other than your sim card. If you used different numbers, whatsapp accounts or sim cards on the same phone, you can recover data for all of them from the same phone.

      • Thiago

        im sad, maybe my msgs gone forever, this program doesnt work for me, is there something that i can do?

        my older messages before factory reset didnt appears.

        • Matt

          Sorry to hear that. if the recovery software didn’t find your lost older messages, they might have already been overwritten by new data saved on the phone.

  66. Nesa Haziri

    Hi… I have a samsung galaxy trend 2, 4 months ago in whatsApp i deleted some important messages but now I need to back it…. how can I back that ??

    • Matt

      In the above post, you can find four different ways to retrieve deleted Whatsapp. Since the Whatsapp messages were deleted long time ago, you can refer to methods 2 and 3 if you had backed up your WhatsApp data before. If you do not have any backups of Whatsapp, you should follow the 4th method. Download the Android phone recovery software on to your PC or Mac, use it to scan your phone see if it can find your deleted WhatsApp conversations or not.
      The best of luck!

  67. qendresa

    Hi …. I have samsung galaxy trend 2 and I need to back my messages in whatsApp but I can’t with this
    What a have to do ?

  68. Bhavin Umrania

    Hello,

    I have LG G2 D802,

    I installed recovery software,
    I have also rooted my LG G2 D802.

    At 62% of progress, software gets hang (not responding) even after half an hour.

    Please, Guide me.

    Thanks & Regards

    • Matt

      We have tested the mobile phone recovery for LG G2 D802 on various Android versions 4.2.2, 4.4.4, 5.0.1, 5.0.2. It seems to be working well.
      Have you tried:
      1. stop and restart android recovery software on computer;
      2. disconnect and reconnect your phone to computer via USB cable;
      3. close unnecessary apps on the phone and software on computer;
      you can also find more android phone recovery troubleshooting tips here.

  69. Gulnaz

    N how do I recover data from my samsung S3, is it possible or not. I stay in U.A.E, I can use samsung pc n recover my data from S3

    • Matt

      you should be able to recover data from Samsung galaxy S3 following above instructions. For example, if you want to retrieve deleted WhatsApp chats without backups, you can go to download above Android data recovery software on to your Samsung PC, then enable USB debugging on your Galaxy S3 and connect it to computer via USB, after that scan your galaxy S3 using this mobile phone recovery software for the lost data.

  70. Gulnaz Badami

    Hi I think I have factory restore my mobile n I stay in dubai they r not ready to recover my data anybody I have samsung pc can I recover my data threw my c my model is SamsungS3

    • Matt

      If you want to recover Whatsapp messages in the last 7 days, you can simply reinstall the app. you will have the chance to restore from backups during the app configuration process. See more details from the first Whatsapp recovery method above. If you lost all previous backups saved on the phone and want to restore more old WhatsApp messages, you can refer to the fourth Whatsapp recovery method above. It can scan your Samsung S3 for those deleted data and recover the lost data from phone to your computer.

  71. sujith

    its not working for lenovo mobiles am unabel to get my lost whats up chat history

    • Matt

      what’s your phone model number and Android version please? Do you get any error messages?

  72. Hanif

    Hi I’m using note 3 sm-n9005 lollipop 5.0. And like everyone else here I seem to have deleted some text (right after reading it) from about 5 month ago. There were roughly 20 or so text per day from 5 months ago till the July 23. Is there any possibility that I can get them back? Please help. I don’t mind paying, but is there a way to really know if it’s at all possible?

    • Matt

      This android phone recovery software has been tested to be working well with Samsung Galaxy Note 3 model SM-N9005 which is running on Android version 4.3, 4.4.2, 4.4.4, 5.0. You should stop using your phone now, download the free trial on to your computer and use it to scan your phone for the delete text messages. If you can find the deleted messages using the trial version, you can then buy the full version to recover lost data from phone to your computer. The free version allow you to scan phone and preview the data, but only the paid version let you recover data from mobile phones.

  73. Angel

    Is it possible to retrieve whatsapp data after factory setting?

    • Matt

      yes, you can do that if the deleted WhatsApp data has not been overwritten by new data saved on the phone. The easy way to find it out is to download the free trial version, use it to scan your Android phone see if it can find your lost Whatsapp messages, attached files or other data you like to restore.

  74. suji

    hi…my contacts are erased while opening the what’s app…only few contacts are left…so what can I do????

  75. Nalini

    hey, I have HONOR 4X mobile phone. im not able to retrieve the whatsapp conversation which i have dleted around 20 days back through dat recovery software. Can you suggest if theres any other alternate solution ?

    • Matt

      If the data recovery can’t find the deleted messages from your Huawei Honor smartphone, most likely those deleted data has been overwritten by new data saved on the phone. You may have lost those data permanently.

  76. sandip sachan

    I have Asus mobile phone. I have just deleted my chats after receiving within a minute. Since it is deleted before the last backup, can I get them back using data recovery method??.

    • Matt

      You should stop using the mobile phone before you get back the deleted Whatsapp chats. the deleted data will stay on your phone until they are overwritten by new data saved on the phone.
      So we suggest you to download the Android phone data recovery software on to your computer, and use it to scan your Asus phone for the deleted data and recover them to your computer.

  77. violet

    Hi
    yesterday I did restart my Samsung Tab 10 (GT-P5100) and when it’s start ,It’s show to me that Factory Reset has been done.
    Any way I lost over 3000 photo on my Internal Memory Phone ( 16 GB)
    I try different apps and programs on Windows but no one could restore any things
    I found your program and read a good reviews about it on internet So I decide to try it
    but when I reach the Scan it take me 2 hours to finish and did not found more than 17 photos
    I did not use my Tab Since Yesterday also it is (NOT) Rooted
    Could You help me please immediately

    • Matt

      Samsung Galaxy Tab 10 GT-P5100 is a supported model. It may take 2 hours for this data recovery software to finish scanning the 16 GB storage space. Unfortunately, if the Android recovery software can’t find the rest of your photos, most likely they have been overwritten by other data, you may need to consider other data recovery solutions.

  78. sam

    hi
    is there any chances to recovery the whatsapp chat, photos & msgs from sony experia for last one year. is ist so how to dlete the same.

    pls help

    • Matt

      You can find four different ways to recover Whatsapp chats, photos & messages in above guide. Try the second and last methods. The second method requires previous backup files saved. The last solution is to download the mobile phone recovery software on to your computer and use it to scan your phone for deleted data.

  79. manish

    My whatapp database all delet clear but I want to recover my 7 days whatapp chat please reply what I do??

    • Matt

      WhatsApp will automatically back up your conversations in the last 7 days, so when you reinstall it you can choose to restore Whatsapp conversations from this backup. If this does not work for you, you can try other WhatsApp messages recovery solutions above. You can find 4 different ways to recover Whatsapp messages. For example, you can also download a mobile phone recovery software to recover deleted data from your phone directly.

  80. Menna

    i formated my mob … i can’t recover my what’s app msgs … i have already installed the app… is there any hope to recover the old msgs ??

    • Matt

      There are four different ways you can get back deleted WhatsApp messages in above guide. Have you tried other methods? For example, the last solution is to download an Android phone data recovery software on to your computer, then connect your phone to computer and recover whatsapp conversations.

  81. Nora

    If i format my galaxy note3 phone whatsapp conversations will be deleted?

    • Matt

      It will delete your WhatsApp conversations.
      You can back up WhatsApp conversations before you are going to reset the phone.

    • Matt

      It will delete your WhatsApp conversations.
      You can back up WhatsApp conversations before you are going to reset the phone.

  82. Divyesh

    Sorry android 4.1 version

    • Matt

      no problem.
      Please confirm your phone model according to our last reply.
      If you can’t get it to work anyway, you may also consider to root the phone using a third party software, then use our data recovery to scan your Sony Xperia and retrieve data from it. Note that rooting the device will void its warranty.

  83. Divyesh

    I tried all suggestion which is given by u but still there is same problem after 39% scan software not responding… My android version is 4.2 and phone model is sony experia C….

    • Matt

      Can you please confirm the specific phone model, Sony Xperia C 1904, Xperia C 1905 or else?
      We have tested this android recovery software on the above mentioned models that are running on Android 4.1.2, 4.3, 4.4.4 and it seems to be working fine.

  84. Divyesh

    I try as per your guideline. To get my lost whats app chat but after 38% scaning android softwer is not responding. I tried many time but every time after 38% same error not responding. So. Plz tell me what can I do to get my very important chat history….
    Please tell me we get Anytime lost chat history after whats app new backup

    • Matt

      What’s your Android version and the specific phone model please?
      You can try following these tips:
      1. enable only WhatsApp recovery and disable all other data types, like contacts, messages, photos, etc. Prior to scan your phone, the Android recovery software will prompt you to select file types to recover.
      2. do you have microSD card installed? You can try to uninstall it so as to scan only your phone’s internal storage, as normally whatsapp and its data are saved on the internal storage of android phones.
      3. sometimes if you get stuck in scanning, you can simply stop the scanning, disconnect and reconnect your phone from USB. this simple trick seems to have helped many users.
      You can also refer to this Android data recovery guide and troubleshooting page.

  85. Clive

    Yes i did keep the backup file safe on my sd card. My question is will it restore the chat history, since 1month is a very long time for whatsapp. And it is treated as old backup file.

    • Matt

      The manual backup fill will be saved with the specific date when it was created in its name. thus it will be treated as old backup file one month later. but you can rename it to something like “msgstore.db.crypt7.newest” or “msgstore.db.crypt7.current” so Whatsapp will regard it as the new or most recent backup file.

  86. Clive

    Hi. I have backed up my whatsapp chat history messages manually and then deactivated my whatsapp account. The backup file is about 1 month old now. Question is, will i still be able to restore all the chat history after reactivating. I mean, will that backup file still work? since it is a month old file.

    • Matt

      Deleting your WhatsApp account will erase your message history on your phone, but it should not delete your backup file on the phone. Your manual backup file will be saved to your phone’s internal memory, so you can also do a search for it using file manager on your mobile. you should be prompted to restore from previous backup when you reinstall or reactivating Whatsapp on the phone.

  87. Naomi Greene

    Can I use the 5th method on samsung galaxy tab as well? I deleted a chat and then made a manual backup right after that. Is it still possible to recover the chat?

    • Matt

      yes. It is because this android phone recovery software will scan the internal storage of your phone for the deleted raw files and recover them. You can recover whatsapp chats without backup. and your manual backup of Whatsapp chat will not prevent those deleted chats from being recovered.

  88. Naomi Greene

    Can I use the 5th method on samsung galaxy tab as well?

    • Naomi Greene

      I deleted a chat and made a manual backup right after that.

    • Matt

      yes. many different Samsung galaxy tab models are supported, such as GT-P1000, GT-P7500,GT-P7510, GT-P5100, GT-P6800, GT-P6200 and more.

  89. ankur

    this app prove very beneficial to me

  90. Jyotsana

    Hi… I wan to get back my whatspp chats of 2 3 months back… Is it possible.. I evn don have the backup . plz help it is very urgent.

    • Matt

      Hi,
      Yes. There is still a chance you can get them back. The above article offers 4 different ways to restore deleted WhatsApp chats. The 4th whatsapp message recovery method does not require any backups. You can download the Android recovery software on to your PC, connect your phone to PC via USB, then use the recovery software to scan your phone and recover Whatsapp chats or files.
      It is free to download and try. So do not hesitate to give it a shot.

  91. graeme

    hi, it doesnt work…it scans and never finishes..

    • Matt

      can you please send some screenshots through email to show us the problem?

    • Matt

      Hi again,
      We have just released a new version of the Android phone recovery software. You can download it now from above guide see if any help.
      If still no luck, you may consider to root your phone. See the easy instructions to root Android phones.

  92. Grace Yeo

    Hi Matt! Thank you so much for your very helpful reply the previous time…I’m just wondering, how do I unsubscribe from the notice of follow-up comments here? 🙂

    • Matt

      Hi Grace,

      You are most welcome.
      At the very bottom of each email notice you receive, you should find a link which you can click to unsubscribe from the comments. Please double check and do not hesitate to write back if need further assistance.

  93. Oriya

    Pls help me soon I m in big trouble

  94. Oriya

    Can I get back my two months old Wats app msgs as I m uninstall the Wats app bt now I m installing the same wid same number..

    • Matt

      The uninstall & reinstall of WhatsApp can only help you recover WhatsApp chats from most recent backups, messages from last 7 days.
      To recover old WhatsApp messages, you can try the 4th WhatsApp data recovery method as specified in the above tutorial. You need to download the mobile phone data recovery software on to your computer, then use it to scan your smartphone for WhatsApp messages and/or other files you have selected, after that you will be able to preview and get back deleted Whatsmessages and more other files.

      This Android phone recovery software works with a lot of Android phones and models. If you have trouble recovering data with it, please kindly provide us your phone model and Android version so we might be able to offer more specific instructions or tips.

  95. Oriya

    Can I get back my 2 months old watsapp images n msgs …I m install my Wats app …bt now again install watsapp with same number

  96. VIREN

    Hi matt
    Mere pass Samsung android mobile h or uska m pin maine chane Kiya tha but m uska pin bhul gya hu..
    Mai chahta hu ki pin bhi khul jay or mera data, contacts no. Or whatsapp conversion bhi delete na ho.
    It’s very important to me please help me…

    • Matt

      Hi Viren,
      Can you please elaborate the issue in English again?
      If you want to recover Whatsapp conversation from your Samsung android mobile phone but you do not have any backups, you should refer to the last whatsapp data recovery method included in above guide. This tutorial offers 4 different ways you can follow to retrieve deleted Whatsapp chats history, the 4th whatsapp chats recovery method offers a whatsapp recovery software you can use to scan your smartphone and recover deleted data from the phone directly.

  97. graeme

    do you have links for the htc one mini drivers that i can download?…

    • Matt

      Sorry. I do not have the link.
      However you may donwload the latest HTC Sync Manager from this link: http://www.htc.com/us/support/software/htc-sync-manager.aspx
      By downloading and installing this software on to your computer, you may have the HTC phone drivers installed on your computer at the same time.

      Good luck!

  98. graeme

    Do I need to have whatsapp installed for this to work?, as I read somewhere that you need to uninstall it?.

    • Matt

      No need. If you choose to uninstall and reinstall WhatsApp, you have the chance to restore WhatsApp messages only in the last 7 days.
      However you can try to uninstall the mobile phone recovery software from your computer, then reinstall it. You can refer to this Android data recovery guide for more troubleshooting tips.

  99. graeme

    Hi, I have tried that but it still does the same thing

  100. graeme

    Hi, Yes I have the activation code…and I have downloaded the software but it doesnt work?, It scans my htc one mini…I then select whatsapp messages then it gets to about 7 minutes left of scanning then it stops ??…why isn’t it working?..

    • Matt

      Hi,
      If the Android mobile recovery software get stuck in the scanning process for too long, you can simply stop the scanning. Then disconnect your phone from USB and reconnect it again. Also restart the recovery software on your PC and use it to scan your phone again see if any update.

  101. graeme

    Hi i have bought the software ..but i havent received the activation code

    • Matt

      Hi,
      Have you received it now?

      All orders will be processed automatically by the payment service provider, SWREG. The system will automatically send you an order confirmation e-mail with registration code. Generally this email should go through in several minutes. If you did not receive it, check your SPAM or Junk folder see if it was filtered into these folders other than your inbox folder.

      You can also confirm whether your order has been successfully processed by looking up your order status.

      If need further assistance, please shoot us an email to ensure you can get prompt response.

  102. graeme

    Hi, I havent used your data recovery software yet, I think my phone is version 4.4?.

    • Matt

      You can download the data recovery software on to your PC and use it to scan your phone and recover WhatsApp chats or other files you like to retrieve. We have listed several methods to recover deleted WhatsApp messages and files, the data recovery software is the easiest method that can help you recover data without perior backups.
      It should work for your HTC One mini with Android version 4.4. Before you use this mobile phone recovery to scan your HTC, make sure to follow this guide to enable USB debugging on HTC phone in advance, then you are good to go. You can also refer to this step-by-step guide to recover deleted files from HTC.

  103. graeme

    Hi, I think my phone is 4.4?..not sure though, do i need to install any drivers for when i connect my phone upto my pc?.

    • Matt

      When you connect your HTC phone to PC through US, then open the Windows explorer on your computer to see if your phone can be recognized. Normally when your PC detects your phone connection through USB, the phone will be listed as a drive along with other hard drives on your PC. You can then directly access your phone from there. If neccessary drivers missing on your PC, you should see some prompt to download drivers.
      You can download the Android phone data recovery software from above guide, or download from this link directly. Install the software on your PC, use it to scan your phone and recover data from it.

  104. graeme

    Hi,
    I havent used your software yet…I think my phone is 4.4 how can I double check?. So are you saying all I need to do is download the software on here..?.

    • Matt

      To find out the Android version on your phone, head to Settings >> About or About device, you should then be able to find the Android version from there.

  105. graeme

    Hi Again,

    I have tried to root my htc one mini using the kingo root link you gave the above user…but it says failed to root device?..what do I do now?

    • Matt

      You may not need to root your HTC One Mini, as this is a supported phone model by this Android & WhatsApp data recovery program.
      Have you encountered any error using this mobile phone data recovery software?
      What’s the Android version are you running on your HTC smart phone please?

  106. graeme

    Hi,
    How do I root my htc one mini?, and do I need to root my phone to be able to use the software that you provide?. And can I recover whatsapp messages from more than 2 months ago?.

    • Matt

      Hi,

      HTC One Mini is a supported phone model. Normally you should be able to recover deleted data from it without rooting your phone. We have successfully tested it with a HTC One Mini phone which is running on Android version 4.0.3.
      It is not hard to say what data can be recovered. Sometimes you may be able to recover whatsapp messages from one year ago but not those from 1 month ago. You will be able to recover deleted files that have not been overwritten by new data on the smart phone.
      To find out whether the WhatsApp messages can be found and recovered or not, you can simply download this Android phone data recovery software on to your PC and use it to scan your HTC phone. Any data found in the scanning process can be recovered, not only WhatsApp chats, but also received and sent files through whatsapp and many more.

  107. Grace Yeo

    Hi Matthew,

    I wish to recover deleted Whatsapp messages from 24 – 27 May 2015. But each time the software tries to scan my device, it stops at max 40% and says I need to root my device first. How do you root your device first? I have already done these:

    1. enable developer mode, then USB debugging on your Samsung phone. We have sent you the link you can refer to in last reply.
    2. disable, then re-enable your phone through USB connection;
    3. close those unneccessary apps on the phone and software on PC.
    4. restart the Android phone recovery software on your PC.

    My model is SAMSUNG SM-G360G.

    • Matt

      Hi Yeo,
      Does it stop at the analyzing or scanning process? The analyzing is to detect and recognize your phone model, android verison and so on. The scanning process is to scan your internal and external storage of the phone.
      We have not tested the mobile phone recovery solution for SAMSUNG SM-G360G model. Thus it may not work properly for your phone.
      By rooting your phone, you can gain root access to the device. However it will void your warranty. So do it at your own risk. Here is a free Android root program on CNET you can use to root your phone, http://www.softwarert.com/easy-android-root-free/.
      Note that if your deleted data has been overwritten, you will not be able to find or recover them using our phone recovery program.

  108. chaitali kundu

    during formatting after opening my SIMS and SD card my whatsapp all the previous transaction were deleted. I want to recover all those things. plz help me in this regards

    with thanks
    chaitali kundu
    9435721073

    • Matthew

      You can choose one of the 5 different ways to recover Whatsapp conversations in the above guide. Especially the last method which seems to be very helpful. It is easy to follow and does not require any perior backups. You can connect your phone to PC and directly recover deleted Whatsapp files and data from your phone’s internal storage or SD card.

  109. Assaf

    Hello,
    I have a Samsung s5 , what can I do to perminantly delete all chats and files before selling it to someone . So he/she cannot retrieve my data???
    Thank you in advance

    • Matthew

      Hello,
      You can refer to following guide for the instructions & tools to permanently delete all files on your Samsung S5 or other phones, http://www.softwarert.com/erase-phone/

  110. Qais

    Can I retrive what’s app chats and files from a Samsung s5 after resetting it and deleting all apps???

    • Matthew

      Yes, you can retrieve WhatsApp chats and files from Samsung Galaxy S5 before they are overwritten. When you deleted data or reset phone, the data will be flagged as deletion, they can be erased by new data to be saved on the phone. Feel free to download the Android phone recovery software on to your PC, connect your phone to PC via USB, then use the recovery program to scan the WhatsApp chats and files from your phone’s internal storage.
      For your convenience, here is the link to download the mobile data recovery.

  111. Vijayakumar

    i am unable to recover
    app is asking to root my device
    how to do pls support

    • Matthew

      Are you on Samsung model GT-I9060?

      You can try below tips see if any help:
      1. enable developer mode, then USB debugging on your Samsung phone. We have sent you the link you can refer to in last reply.
      2. disable, then re-enable your phone through USB connection;
      3. close those unneccessary apps on the phone and software on PC.
      4. restart the Android phone recovery software on your PC.

  112. Vijayakumar

    Hi

    I am unable to USB debugging option in my samsung galaxy grand neo mobile.

    pls help

  113. Brandy

    Hello,

    I deleted a whatsapp chat by accident, and made a manual backup right after. Is it still possible to recover the chat I’ve lost? And does it work for a HTC One M8?

    Thanks.

    • Matthew

      Yes. There is still a chance you can get back the deleted whatsapp chat following the 5th recovery method in the above guide. You need to download the Android data recovery software onto your Windows PC, then connect your smart phone to PC via USB and use the data recovery software to scan your phone for the lost data and recover.
      Based on an earlier test, the phone recovery program works for HTC One M8 which is running Android 4.4.2. So feel free to test out the software by yourself.

  114. niki

    Hi. Can I get al my msgs which was 6 months old. And how can I retrieve my deleted msgs can u plz help me.

    • Matt

      Hi Niki,
      Do you mean SMS text messages or WhatsApp message?
      To recover WhatsApp messages that are not saved in any backup, you can go to download the recover software mentioned at the lower section of above guide, follow the instructions to use it to scan your phone and recover WhatsApp data from yuor phone. You can also directly click this link to jump to the specific section of the guide.

  115. kim

    how can i make sure that my deleted what’s app messages can’t be recovered in any way… I just wanna deleted them wiwithout any possibility of getting back…phone system is android Samsung

    • Matt

      When the deleted whatsApp messages have been overwritten by new data saved on your Android phone, you will lose them permanently. A simple way is to downoad the Android recovery software from above guide, use it to scan your phone see if the deleted WhatsApp messages can still be found. If not, you can be assured the data has been overwritten and unrecoverable. You will save more and more data on your phone from time to time, the longer your data has been deleted, the higher chance they will be overwritten and erased from your phone. You can also find some more tips from this Sell your old phone but not privacy guide. You can also find method to erase data from your phone from this article.

  116. kim

    P.s my phone is android

  117. kim

    Hi..I just wanna ask..what if deleted my messages before the next backup.for example I got a message at seven pm and I deleted it once I finished Reading it.. And as I know that what’s app can’t recover the messages that were sent and deleted before the backup and I as know that wwhat’s app automatically back em up at 4AM

    • Matt

      You are right about the WhatsApp auto backup. You can’t recover deleted messages from a backup without the message. However you can download this Android recovery software to scan your phone for the lost WhatsApp messages. This recovery software can perform deep scan on your Android phone to extract deleted data from the phone’s internal storage.

  118. JAGRATI LAHAR

    Hi, i havr android phone Micromax A110. Accidentally i deleted all my whatsapp data from chat and database. How can i recover it now.

    • Matt

      Hi,
      This WhatsApp data recovery guide offers different ways you can retrieve Whatsapp data from Android phones. They have their own advantages and disadvantages, you can refer to above guide for more details.
      You can follow these steps to get back your WhatsApp chats and attached files:
      1). download and install this Android data recovery software from this link, http://www.softwarert.com/dr-fone-android-download/;
      2). connect your phone to computer through USB;
      3). use the installed Android recovery software to scan your phone and recover WhatsApp data from the phone to your computer.

  119. roger

    Hi , I have sumsung S4 mini GT-I9190 ana I need to recover all the delted files on the internal memory I tried the dr.fone , but it didn’t analyse my phone .
    How can I recover my lost data

    • Matt

      GT-I9190 is a supported Samsung model. Did you get any error when the phone recovery software analyze your phone? Was the phone rooted before? If you are in the old version other than the latest 5.0.3, make sure to uninstall the old version and get the latest version from this link.
      You can try to stop the analyze or scan if it gets stuck and shut down the phone recovery, then disconnet your phone from USB connection and reconnect it again, after that launch the recovery software to scan your phone again see if any update.

  120. sam

    I have lenovo k900 row. I am unable to recover whatsapp chats with this software.
    1. My phone was restored by the service centre.
    2. In meanwhile I was using whatsapp on an alternate phone. And had backed up chats for this phone
    3. Is it possible to restore whatspp chats which were on lenovo by any chance. Please suggest. Thou this software is asking me to root. Which has become difficult with lenovo k900 unlike Samsung where rooting is easy.

    Please suggest

    • Matt

      Hi Sam,
      Lenovo k900 is not currently supported unless you can root the phone.

  121. rosh

    is it possible to recover messages deleted before new backup using this software?
    for example i deleted message received at 5 0’clock in the evening as soon as i received it,can i recover it after 1 hour or next day ?

    • Matt

      Yes. the data recovery for Android phones can recover deleted WhatsApp messages before new backups are made. It is because when you delete files or data on the phone, the deleted data will not be erased from your phone’s storage, instead they will remain on your phone until they are overwritten by new data saved on the phone. So you have the last chance to recover the deleted messages before they are overwritten by new data.
      Be sure to use this software to scan your phone and recover Whatsapp chats as soon as possible, the sooner you use this data recovery solution, the higher chance you can get the lost data back.

      • bog

        Hi Matt,

        So if I deleted a message just received and I wanted to recover it after 2 days, there is still chance to do it? even though 2 new backups were made in the meantime?

        Many thanks

        • Matt

          Hi bog,
          Yes, that’s true. The data recovery solution works independently from your WhatsApp backups. As this phone recovery software is to scan data from your phone’s storage and recover files from there. Note that files you deleted on the phone will not be erased from your phone instantly. Instead they will stay in the internal storage or memory card waiting to be overwritten by new data. That’s why the phone data has the chance to get them back.

          • bog

            Thanks.
            So if I want a certain message to be fully unrecoverable I need to write it, send it and delete it immediatelly and then to uninstall whatsapp or to clear all data?

          • Matt

            It is not easy to get rid of a certain message on Android phones. In another article, we discussed “Should you sell your old phone or not“, you can take a look at this page for more tips.

  122. dileesh

    I have a samsung SM-G355H android mobile, i tried your S/w but not succeed.is this model not supported by the S/W. I deleted messages from one whatsapp contact and later block him, now I want to retrieve the chat, it is more than one week ,so I copied msgstore-current2015.02.19.1db.crypt8 file to my PC. I tried so many ways but goes in vain.later using Titanium back up I took backup and root my mobile.
    is there any way to recover my data or read it. now it is more than one month.my mobile mostly off in order to avoid over writing. please help me. it is very important to me.

    • Matt

      We have not tested this Samsung model with our Android recovery software yet. You can download the latest version of this recovery tool on to your PC from this link and give it a shoot see if any help.
      Since the WhatsApp messages have been deleted for sometime, you should use this recovery tool as soon as possible.

  123. Darshan

    I lost whatsapp conversation & Databases files. So please I want a lost my conversation & Databases Backup files.
    Please Reply.

    • Matt

      You can download the recovery software on to your PC from this link: http://www.softwarert.com/dr-fone-android-download/
      Then connect your phone to computer via USB and use above recovery tool to scan for WhatsApp chats and attached files.
      Pls give it a shoot see if any help.

  124. pushpa

    I have lost my Samsung galaxy phone in an accident. I managed to get the same number but in a different phone. Is there any way I could get whatsapp chat from the old phone? Please reply ASAP.

    • Matt

      The above guide shows different ways to get back your WhatsApp chats. If you lost your old phone, there is no way you can’t get your data from the lost phone directly. You can try to get whatsapp chats from whatsapp backups. whatsapp will back up your chats and data daily on to their cloud servers, when you install Whatsapp on your new phone, you will have the option to download the data from WhatsApp server. See details in the above guide.

  125. Lydia

    If I restore the whatsapp messages, right after automatic backup of 4am, let’s say at 4:10 am, will I be able to keep the all the messages that were sent up to that time?

    • Matt

      the automatic backup files of WhatsApp saves your chat history for the most recent seven days only. And you will lose the newest messages after the latest auto backup. That’s to say old history 7 days ago and newest history after 4am (when the backup was created) can’t be restored.

  126. seethalakshmi

    send me registration code data recovery

    • Matt

      You can place the order from this page: http://www.softwarert.com/product/dr-fone-android/
      Then the registration code will be sent to your email account in just several minutes. You need to register the software to get the full version.

      • manishka

        Msg whatsapp recovered

      • arpit

        hey, i was using whats app on samsung galaxy grand prime but suddenly by mistake i deleted one personal chat before automatic backup. now i want to get that personal chat back any how its too urgently needed. i have unistalled and reinstalled whatsapp many times in my phone but cant get that personal chat back. tell me how can i get that chat back please . send me email as soon as possible. waiting for positive reply.

        • Matt

          If the chat has not been backed up to Whatsapp server, you can’t get it back by uninstall/reinstall. You should try to download the Android phone recovery software on to your computer and use it to scan your Samsung galaxy grand prime internal storage and recover delete WhatsApp data from there. However since you have inistalled and reinstalled whatsapp many times on the phone, your deleted WhatsApp chat history may have already been overwritten during this process. When files and data was deleted, you should stop using the phone for any new data saving to avoid overwriting. If the WhatsApp chat is very important to you, you still can try to download the above Android phone recovery software and use it to scan your phone. Try your luck.

    • alexia

      I deleted my whatsapp messages and then uninstalled the app. I then played a teen to retrieve it and she messed with ball the whatsapp files but wasn’t able to retrieve anything. Now I’m scared she messed it up more. If I buybthis will it work can It retrieve my whatsapp deleted messages? Also what about deleted text messages? Please email me thank you

      • Matt

        Hello,
        Just sent you an email about deleted Whatsapp chat and text messages recovery.

        • Chris

          Hi Matt

          I am wanting to sell my Samsung S4 to get a new phone. How can i prevent my whatsapp chat history from being retrieved by the new user? Please email me as i have confidential client information that was discussed.

          • Matt

            Just sent you an email, please check.

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