Cell phone data recovery has gained a lot of attention since the smartphone marketing is growing very fastly. We have released Android Data Recovery couple of years ago and it is still one of the best selling product on the market. To help mobile phone users who have lost their valuable data on the smartphones and are looking for a data recovery solution, we put together the most frequently asked questions above this data recovery for Android phones.
What kind of file types can be recovered?
Is it a Free software?
This is a premium software, you can download and try for Free. But you have to buy the full version in order to retrieve lost files using it.
How does Android recovery work?
You can recover data using this tool in just 3 easy steps: 1) connect your phone to computer; 2) scan your phone or its backup; 3) recover data.
Can I install Android data recovery on the phone?
No. It is a desktop software which needs to be running on a Windows PC other than your smartphone.
What phones and devices are supported?
It works with major smartphones and tablets that are running the Android OS. More than 2000 Android device models & various Android OS versions are supported. It can help you recover lost files from Android phones like Samsung, Motorola, ZTE, HTC, LG, Lenovo, Google Nexus, Huawei, Xiaomi, Sony, Sharp, etc.
Can I restore lost data directly to my phone?
No. You can extract the data from your phone to PC first, then put them back through USB with or without an Android transfer tool.
Can I recover data from damaged SD cards?
If the micro SD card can not be recognized by your phone, this Android data recovery can’t access it neither. You can pop out your SD card from the phone, insert it to a card reader and plug into the USB port on your computer, use the data recovery to recover files from SD card.
Why not all my lost files are found?
We can’t guarantee all deleted, formatted or lost files can be found and retrieved. If your data has been deleted for very long time it will be erased and overwritten by new data. Sometimes your recently deleted data can also be overwritten by new files on the phone. So when you noticed any data loss, the first thing you should do is to stop using your phone. If you download any new apps, take new photos, saving any files, all these activities will save new data on to your phone and thus may overwrite those deleted files.
What media file types can I recover using this tool?
Photos: JPG, TIFF/TIF, PNG, BMP, GIF
Videos: MP4, 3GP, AVI, WMV, ASF, FLV,RM/RMVB, M4V, MOV, 3G2, SWF, MPG
See how to recover photos and videos from LG smartphones, and recover photos & videos from Lenovo cellphones.
It failed to analyze my phone, please help!
Firstly make sure you have enabled USB debugging on the phone. Also not all phones or phone models are supported. If it can’t identify your phone, you can only use it to scan and recover the photos and videos from your phone. To do that, please enable USB Storage mode on the phone, and use this Android data recovery to scan your phone for the lost photos and videos. Contacts, messages and other data can not be scanned in this case. On the contrary, if the recovery tool can only scan and find lost messages and contacts, but not photos and videos, most likely the USB storage mode on your phone wasn’t enabled.
Why does it remind me to allow Superuser Request?
If you are prompted to enable Superuser priviledge during the data recovery process, please grant it the permission so it scan your device thus recover data from it.
Can I recover data from a device with an unofficial Rom?
It depends. An unofficial Rom may change the database of your phone. So the Android data recovery may not work well with it. Anyway, you should download the trial version and test it by yourself.