If you have any questions, please check the quick FAQ list below. We might have your questions answered already. Also you can contact us through emails or tickets. Our email address can be found at the top left corner of this page. Scroll down to the bottom section and leave us your feedback via the Contact Us form.
What is my order status?
Is there a way to ensure successful working of the software?
Can I order without a credit card?
What is a Security Code for Credit Card?
CSC Location for Visa, MasterCard and Maestro:
The CSC is the three-digit number located on the back of the credit card, immediately after the last four digits of the credit card number.
CSC Location for Discover:
The CSC is the three-digit number located on the back of the credit card, immediately after the 16-digit credit card number.
CSC Location for American Express:
The CSC is the four-digit number located on the front of the credit card. The four-digit number is located on the right or left above the account number.
My credit card is not being accepted, why?
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can try another card or choose other payment types supported, such as PayPal, check, wire transfer, or purchase order.
How can I get the program after I've paid?
You can always download the latest products from our download center here.
What is your refund policy?
What is “Registration Backup Service”?
If you need to get a copy of your product again in case of loss, or a computer crash, virus, etc. You can contact us for software download and license recovery.
How to get a refund of Registration Backup Service separately?
If you want to get a refund of Registration Backup Service separately, you can send an Email here.
I didn't receive the registration code, what to do?
You can also confirm whether your order has been successfully processed by looking up your order status.
Contact support for further assistance if need.