Data Recovery FAQ

Data recovery has been a high profit, high demand business for many years. People lost their valuable data on a variety of devices due to many different reasons. Data recovery needs to be performed with professional data recovery tools by skilled engineers. However things become to change in recent years with more and more easy-to-use DIY data recovery solutions and programs on the market. People without professional training can now rescue their data by using data recovery software. Data Recovery Diamond is such a tool that has helped many users get back their lost data. To help more people understand this must-have data recovery tool, we put together the most frequently asked questions about this program in this article.


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What devices are supported?

This is a complete data recovery software which you can use to recover data from computers (both PC and Mac), Flash drive, external hard drive (like Seagate data recovery, WD data recovery), smartphones, tablets, digital cameras, music players, SD cards and any devices that can be recognized as removable storage devices on your computer.

What kind of files can I recover?

Currently it support recovery of more than 550 file formats including all kinds of videos, image files, documents, audios, email data, archieves. See more spec of data recovery.

  • Document: DOC/DOCX, XLS/XLSX, PPT/PPTX, PDF, CWK, HTML/HTM, INDD, EPS, etc.
  • Image: JPG, TIFF/TIF, PNG, BMP, GIF, PSD, CRW, CR2, NEF, ORF, RAF, SR2, MRW, DCR , WMF, DNG, ERF, RAW, etc.
  • Video: AVI, MOV, MP4, M4V, 3GP, 3G2, WMV, ASF, FLV, SWF, MPG, RM/RMVB, etc.
  • Audio: AIF/AIFF, M4A, MP3, WAV, WMA, MID/MIDI, OGG, AAC, etc.
  • Email: PST, DBX, EMLX, etc.
  • Archives: ZIP, RAR, SIT, etc.

How to use the data recovery?

It is extremely easy to use. Firstly select the target storage device which you like to recover data from; secondly scan your device for the lost files; finally recover data from your selected device.

how data recovery works

Why my lost files are not found or damaged?

If you use the Lost File Recovery mode, please enable deep scan and try again. If still no luck, you can switch to Raw File Recovery mode and make sure to enable scan for all files.

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Can I recover data from the HDD of a crashed system?

If your computer or its OS crashed and you have no way to run the computer. You can take out the HDD from the crashed system, then connect the HDD to a working computer and use this data recovery software to scan the HDD and recover data from it.

Can I recover the files from a CD or a DVD?

No. Currently the data recovery software only support computer hard driver recovery and external storage devices that can be recognized as removable storage devices on the computer.